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According to the 2000 census, approximately 25 million adults living in the United States depend on friends and family members to translate everything from food labels to rental leases. Language issues have created considerable challenges for low-income housing site managers to ensure that residents and prospects clearly understand applications, leases, and other crucial residential forms.

Qualifying households for tax credit housing is a complex, multilayered procedure. For site managers, the initial eligibility interview often proves to be the most challenging part of the process—and it causes a great deal of anxiety for applicants, as well. Being asked to provide a lot of personal information to a stranger makes many people apprehensive, and creates emotional barriers for site staff.

The low-income housing tax credit program has undergone a notable transformation over the past year. The Housing and Economic Recovery Act of 2008 (HERA; P.L. 110-289), which was signed into law on July 30, 2008, contained significant changes that affect compliance for LIHTC sites.

You may be interested in converting some residential units at your tax credit site to another use. For example, your site might need a security office or childcare center. But before you can use residential units for other purposes, significant due diligence must be performed. And part of that process involves getting prior approval from HUD.

As a site owner or manager, you probably know that you can evict residents for lease violations. But there is another basis for eviction—independent of lease violations—known as termination for “good cause.” But what exactly is good cause?

Just over one year ago the industry received the long-awaited 8823 Guide. It was greeted with a standing ovation when it was first delivered to the state housing finance agencies. Six months after its release, the cheering stopped.

Nowadays, it's all too common to hear reports of sex offenders occupying subsidized housing units. The question you face as a site owner or manager is what you should do if you learn that a sex offender is living at your site.

HUD requires all applicants to give you their Social Security number. But what if an applicant says she does not have one? HUD rules do not require you to accept applicants who do not have a Social Security number, nor do HUD rules bar you from accepting such applicants. Generally, sites do not reject these applicants. However, sites may also set a policy about requiring that an applicant obtain a Social Security number.

Housing advocacy groups are promoting a federal initiative that would require HUD to fulfill its obligations to owners arising out of housing assistance payment (HAP) contracts in fiscal year 2008 (FY08) on time and in full, says Denise Muha, executive director of the National Leased Housing Association (NLHA).

If you, as a site owner or manager, screen applicants yourself, one of the most important steps you take is to contact applicants' current and prior rental references.

References' evaluations are valuable in helping you decide whether to rent a tax credit unit to an applicant. But rental references are often reluctant to fill out forms, so you might find it easier to call them to get the information you need. To get an informative reference over the teleph...