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If you're having problems with groups loitering in your parking lot, common areas, or elsewhere on your property, you're not alone. Nonresident loiterers have been a long-time complaint for tax credit site managers. Loitering has the potential to incite vandalism, burglary, muggings, drug dealing, and other serious crimes, so you need to take a tough stance to stop it now. How? By creating a no-tolerance policy that is consistently enforced.

It is any site manager's worst nightmare—that moment when the phone rings to notify you that your world has been turned upside-down. The potential threats caused by natural hazards, such as hurricanes, wildfires, floods, winter storms, landslides, or earthquakes, happen more often than most people think. While a disaster occurring at your particular site may seem like a low probability, it is possible, and the impact on your site, staff, and residents can be tremendous.

The tough economy has many low-income housing tax credit sites operating with minimal staffing and restricted budgets. Some find that carefully managing operating costs can help to offset the lack of rent growth caused by declining median incomes in the past few years.

Most tax credit sites keep some type of prospect waiting list. If your site participates in HUD-subsidized programs, such as Section 8 or Section 236, a written resident selection plan is mandatory and must follow HUD guidelines [HUD Handbook 4350.3., Ch. 4, Sec. 1]. But even if not required by HUD or your state housing agency, keeping detailed waiting list records helps to show that you've been actively marketing your units, and it offers evidence to dispel potential discrimination claims.

An all-too-common scenario in tax credit site management is the household that becomes uncommunicative at recertification time. You've probably encountered such households before: Multiple notices to make an appointment for a recertification interview are shrugged off and ignored.

While you want to make every effort to work with qualified households and maintain a long-lasting relationship, it's also your job to make sure that residents who are no longer eligible do not jeopardize the owner's tax credits.

Keeping household files well organized and up to date is a critical factor in demonstrating compliance with tax credit requirements. Lack of proper documentation, inadequate or missing clarification on verifications, asset or income errors, and typos are among the common mistakes that auditors find during a review.

According to the 2000 census, approximately 25 million adults living in the United States depend on friends and family members to translate everything from food labels to rental leases. Language issues have created considerable challenges for low-income housing site managers to ensure that residents and prospects clearly understand applications, leases, and other crucial residential forms.

Qualifying households for tax credit housing is a complex, multilayered procedure. For site managers, the initial eligibility interview often proves to be the most challenging part of the process—and it causes a great deal of anxiety for applicants, as well. Being asked to provide a lot of personal information to a stranger makes many people apprehensive, and creates emotional barriers for site staff.

The low-income housing tax credit program has undergone a notable transformation over the past year. The Housing and Economic Recovery Act of 2008 (HERA; P.L. 110-289), which was signed into law on July 30, 2008, contained significant changes that affect compliance for LIHTC sites.

You may be interested in converting some residential units at your tax credit site to another use. For example, your site might need a security office or childcare center. But before you can use residential units for other purposes, significant due diligence must be performed. And part of that process involves getting prior approval from HUD.