We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
As winter approaches, heat and hot water complaints probably will be the most common type of service complaint you will face. A tenant may complain to the Division of Housing and Community Renewal (DHCR) of a problem in his apartment. Or a group of tenants may organize and file a building-wide complaint with the DHCR.