Employees/Contractors

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This month, the focus is on fair housing trouble from an unexpected source: the people who work at your community, but aren't your employees. Communities often rely on a variety of outside contractors or vendors to perform services on their behalf, ranging from independent leasing agents and property management companies to landscapers, painters, and plumbers, among others.

This month, we are going to put the focus on your staff as your first line of defense against fair housing claims. The potential for a fair housing problem is inherent in the many ways your staff interacts with prospects, applicants, and residents—answering phone calls, marketing and showing units, evaluating rental applications, responding to accommodation requests, and performing maintenance work, to name a few.