Keep Household Information Confidential to Avoid Liability, Protect Residents

From time to time, your site may get phone calls, letters, or other inquiries for information about residents. The request can seem innocent, or it may seem official. And some requests will be. But granting even innocent requests can cause trouble. Sites are responsible for ensuring the privacy and confidentiality of the information they collect from applicants and households. And, if you give information to the wrong person, a resident could be harmed and you could get sued.