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In the November 2012 Special Issue, we covered move-in procedures that make good first impressions on new residents. In this issue, we’ll cover an important step to perform when good residents move out, so you can assess the effectiveness of your management practices.
Maybe they were perfectly satisfied and moved out for reasons unrelated to your tax credit site—because they were relocating, for example. But maybe the residents were dissatisfied with the way you run your site.
