January 2011 Coach's Quiz

We have given you 10 resolutions to improve your fair housing program. Now let's look at how they might apply in the real world. Take the COACH's Quiz to see what you have learned.

INSTRUCTIONS: Each of the following questions has only one correct answer. On a separate piece of paper, write down the number of each question, followed by the answer you think is correct—for example, 1)b, 2)a, and so on. The correct answers (with explanations) follow the quiz. Good luck!

QUESTION #1

Your office receives a call from a prospect asking about available one-bedroom units at your community. Even though there are vacancies, the employee, a recent hire, thinks the prospect sounds drunk. She tells the prospect there's nothing available and hangs up without making any record of the call. Could your community be accused of housing discrimination?

1. No, if he sounded drunk, then your community is better off without him.

2. No, but the employee should have asked for help or made a note about the call.

3. Yes, the employee should not have lied about the availability of units.

QUESTION #2

While cleaning the hallway, a housekeeper encounters a resident who complains about the lack of available handicapped parking near her unit. The housekeeper tells the resident to contact the office and goes about her duties. Unhappy about the parking situation, the resident files a fair housing complaint. Your community would not be liable for a fair housing violation because the resident failed to follow the housekeeper's advice. True or false?

1. True.

2. False.