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As an owner or manager, one of your key responsibilities is to work with households and individuals to determine their correct level of eligibility and amount of rent and to ensure that they are placed in an appropriate unit. This is accomplished through a thorough interview where information is gathered, verified, and applied following HUD regulations and your own policies.
Successful interviewing is crucial to this process. Here are several tips that can help you and your staff during initial eligibility interviews, interim recertifications, and annual recertifications:
